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Shipping & Returns

Returns Policy

Signal Productions distributes items from other manufacturers such as Shure, Audio-Tehcnica, Sennheiser, Shure, Midas, Turbosound etc.  These items are warrantied by their respective manufacturers and not by Signal Productions. For warranty service on distributed products, please contact the manufacturer directly.

You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for return the item must be fully functional and in original unmarked packaging. A 25% restocking fee may be charged.

 

  • All sales of custom products are final. This includes personalized cables, snakes, rack panels, and logo'd flight cases - No exceptions.
  • Distributed products from our partners, etc, are not eligible for return without RMA.
  • All earphones and microphones are not eligible for returns under any circumstances.
  • Products that are oversized 3 category (OS3) in their shipping size and are damaged in shipping are not eligible for return.
  • All sales of bulk wire, whether on spools or cut to length are final and not returnable.

 

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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